Introducing DxO Premium Support for professional photographers

When you’re on deadline, every minute counts. That’s why we have introduced DxO Premium Support, a new service that gives professional photographers direct access to DxO experts whenever they need help — day or night, 365 days a year.

Support designed for working professionals

There’s little room for error or downtime when you’re a professional photographer working under demanding conditions. Wedding photographers may need to process thousands of images for next-morning delivery, while photojournalists often edit on location against breaking deadlines. With Premium Support, DxO ensures these professionals have immediate, priority access to assistance.

“Professional photographers often work under intense time constraints, including nights and weekends,” explains Frédéric Baclet, Head of Customer Support at DxO. “For those who can’t afford to wait, Premium Support means around-the-clock access to our team of experts.”

What’s included

DxO Premium Support has been structured to meet the specific needs of photographers whose work doesn’t follow regular office hours. Subscribers benefit from:

• 24/7 priority access — help is available whenever you need it.
• Faster response times — DxO Premium Support tickets are handled ahead of standard requests.
• Personalized assistance — from installation and configuration to advanced workflows, tailored to your needs.

Plans and pricing

Premium Support is available now from the DxO online shop with three options:

• 3 months – $ 34.99
• 6 months – $ 59.99
• 12 months – $ 99.99

With DxO Premium Support, expert guidance is always within reach.